Distance Selling

Goods Ordered at a Distance:

The right to cancel begins when the order is placed and lasts for 14 days from receiving the goods.

Consumers can examine the goods but are responsible for return costs.

Services Ordered at a Distance:

The right to cancel a service lasts for 14 days from entering the contract.

If the service is fully performed within this period, cancellation may not be possible.

Digital Content:

Waiving cancellation rights is required for downloading digital content within the 14-day period.

Pre-ticked Boxes and Charges:

Companies cannot charge for items placed in the online basket without explicit consent.

Pre-ticked boxes adding charges are not allowed; consumers should actively choose additional items.

Cancellation Process:

Applies to all contracts made over the phone or online.

Cancellation rights are more generous than those for in-store purchases.

The right to cancel an order for goods starts when the order is placed and lasts for 14 days from receiving the goods.

Refunds should be issued within 14 days of the trader receiving the goods back or proof of return.

Handling and Refunding:

Deductions may be made if the value of the goods is reduced due to excessive handling.

Refund includes the basic delivery cost, not enhanced services.

Exemptions:

Custom made, bespoke tailor made items made your own specifications are not be eligible for cancellation. These include but are not limited to Foam Cut to Size, Made to measure cushion covers and upholstery. Cut lengths of fabric